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Customer service advisor

Cortina is an international, innovative and family-owned company that plays a leading role in the global shoe and fashion world. Next to our own private label collection of more than 2500 styles per year, we offer a wide range of licensed shoes and have our own brands: Safety Jogger, Patrick, Sprox and Tiger Grip. Every year, we sell more than 30 million pairs of shoes worldwide. And every day, we give our best to provide excellent customer service.

Do you agree that the customer always comes first and only deserves the best? Are you multilingual? And do you enjoy daily contact with customers? Then you are the Customer Service Advisor we are looking for!

Job description:

• You work very closely with the Account Managers of Cortina.
• You are the link between the customer and the different departments of the organization.
• You communicate enthusiastically with customers every day, both by phone and via email.
• You are responsible for the follow-up of orders of our customers: confirming and processing orders in the system and following up sent samples.
• You are aware of each step in the process with the customer and work proactively.
• You build up an excellent database knowledge.
• You make agreements concerning deliveries and follow up on the delivery deadline.
• You monitor the credits with the customer.
• You follow up on complaints, show understanding and propose solutions.

Who are you?

• You have a bachelor’s degree.
• You speak fluent Dutch, English and Spanish. Knowledge of Italian is a plus.
• You have a solid organizational talent.
• You have commercial flair.
• You have a first job experience in a similar function.

What do we offer you?

• You will have a challenging job in an international context.
• You will work in an open corporate culture with short communication lines.
• You get the opportunity to develop yourself and take initiative.
• You will receive a competitive salary with extralegal benefits, based on your profile and experience.
• You work in a 40-hour week, with 12 days compensation on top of your 20 days leave.

Functional Analyst

CounterFort is the driving force behind all ICT solutions for Cortina, an international and ambitious family-owned company that has been active in the clothing and footwear industry for generations. Cortina develops private label and licensed footwear and manages its own brands: Patrick, Safety Jogger, and SJ.

At CounterFort, you’ll work in an environment where diverse and in-depth ICT expertise is shared and strengthened daily. We approach our projects with an agile mindset and a strong focus on return on investment (ROI). To strengthen our team and ensure CounterFort’s future readiness, we are now looking for a Functional Analyst.

Are you skilled at analyzing processes? Do you enjoy improving workflows? Are you someone who wants to get to the bottom of things? If so, join our dynamic team today!

Job description

• You will build and maintain strong relationships with various departments within the company, ensuring you stay informed about their needs and requirements concerning business processes, work methods, and IT systems.
• You will analyze and study existing business processes and their corresponding information flow to accurately interpret them.
• You will develop a functional analysis based on the gathered information to form the foundation for technical analyses.
• You will consult with the relevant end-users and, using your expertise, propose the best solutions to optimize processes.
• You will explain the functional analyses (Stories) to the developers and follow up on these developments through to the GO-Live stage.
• You will provide end-users with the necessary documentation to help them adapt to the new solution.
• You will also offer training for end-users when needed.
• Throughout the implementation, you will maintain an advisory and supportive role.

In summary, you’ll continuously face new challenges, where you’ll have the freedom and responsibility to develop the best solutions.

Who are you?

• You hold a bachelor’s or master’s degree.
• You have experience with functional analysis (system and/or process) and business processes (accounting, logistics, sales).
• You have a strong interest in business processes.
• You can distinguish details from the essence, allowing you to quickly identify real bottlenecks and opportunities.
• You are proficient with data tools and can query databases or have a strong interest in this area. Knowledge of PowerBI, SQL, and IBM Series (AS/400) is a plus.
• In this role, you will have intensive contact with internal colleagues and external partners. You can work well with different personality types, and you are discreet, respectful, and skilled at building professional relationships.
• You are strong in planning and organizing.
• You are involved, assertive, and persuasive. you can give presentations and steer meetings and working groups in the right direction.
• Our company is constantly evolving. You adapt well to changing circumstances and find it a challenge to always find the right solution.
• You communicate fluently in both Dutch and English.

What do we offer in return?

• A varied project in an innovative team that challenges and improves itself daily.
• A dynamic and international workplace where entrepreneurship makes the difference.
• A job in your own region, but with a global impact.
• An open company culture with short communication lines and room for initiative.
• Personal development through training programs of your choice.
• A competitive salary with a wide range of fringe benefits.
• A 40-hour workweek with 12 extra ADV days.

Sales representative (Germany) for Safety Jogger

Safety Jogger is a leading PPE brand that sells worldwide through authorized distributors in more than 130 countries. Our mission is to provide a one-stop protective solution from head to toe for every workplace. That is why we offer a complete range of certified footwear, overshoes, workwear, helmets, eyewear, ear protection, gloves and respirators.

To further strengthen our sales team and promote our brand in-store among our partners, we are looking for an enthusiastic sales representative for the German market. Are you eager to join an inspiring, safe and fun community? Then we look forward to receiving your application!

Job description:

• You manage your own customer portfolio on the German market.
• You visit distributors of personal protective equipment on a daily basis and offer them products that fit into their range.
• You build relationships with customers and think about long-term solutions.
• You offer the right products to the right customers based on analysis.
• You provide feedback on trends or needs in your market, so that we as a company can respond quickly.
• You are constantly looking for new opportunities and in addition to selling to our current customers, you are also responsible for prospecting and further developing our brand in Germany.
• You are willing to be on the road every day.
• You take care of the presentation and merchandising at the points of sale of your customers.

Who are you?

• You have a first work experience in a commercial B2B environment, preferably within PPE & workwear.
• You are customer oriented and enjoy prospecting.
• You have a driving license.
• You work independently and know how to solve problems.
• You are result oriented and get a kick out of achieving targets.
• You fluently speak German and English.

What do we offer you?

• A challenging job in an international context.
• The opportunity to develop yourself and take initiative.
• A unique opportunity to work in a dynamic family-owned company with short communication lines and quick decision making.
• The chance to join a great team of like-minded, hard-working people who are passionate about achieving the Safety Jogger vision and the growth objectives of the company.
• A competitive salary package and a suite of fringe benefits.

Sales representative (UK) for Safety Jogger

Safety Jogger is a leading PPE brand that sells worldwide through authorized distributors in more than 130 countries. Our mission is to provide a one-stop protective solution from head to toe for every workplace. That is why we offer a complete range of certified footwear, overshoes, workwear, helmets, eyewear, ear protection, gloves and respirators.

To further strengthen our sales team and promote our brand in-store among our partners, we are looking for an enthusiastic sales representative for the UK market. Are you eager to join an inspiring, safe and fun community? Then we look forward to receiving your application!

Job description:

• You manage your own customer portfolio on the UK market.
• You visit distributors of personal protective equipment on a daily basis and offer them products that fit into their range.
• You build relationships with customers and think about long-term solutions.
• You offer the right products to the right customers based on analysis.
• You provide feedback on trends or needs in your market, so that we as a company can respond quickly.
• You are constantly looking for new opportunities and in addition to selling to our current customers, you are also responsible for prospecting and further developing our brand in Ireland.
• You are willing to be on the road every day.
• You take care of the presentation and merchandising at the points of sale of your customers.

Who are you?

• You have a first work experience in a commercial B2B environment, preferably within PPE & workwear.
• You are customer oriented and enjoy prospecting.
• You have a driving license.
• You work independently and know how to solve problems.
• You are result oriented and get a kick out of achieving targets.
• You fluently speak English.

What do we offer you?

• A challenging job in an international context.
• The opportunity to develop yourself and take initiative.
• A unique opportunity to work in a dynamic family-owned company with short communication lines and quick decision making.
• The chance to join a great team of like-minded, hard-working people who are passionate about achieving the Safety Jogger vision and the growth objectives of the company.
• A competitive salary package and a suite of fringe benefits.